Refund Policy
Last updated October 2, 2026
Casecut (casecut.app) is operated by web.raw/studio. We want you to pay only for something that works for you.
14-day refund
If you are not happy with a paid plan, ask for a refund within 14 days of the charge — the first payment or a renewal — and we will return it in full. You don’t have to explain why.
How to ask
Write to hi@webraw.studio from the email of your Casecut account, or reply to the receipt you got from Paddle. Refunds go back to the original payment method; depending on your bank it takes up to 10 business days to show up.
Cancelling
You can cancel anytime in your account (Account → Manage subscription). Your plan stays active until the end of the period you paid for and does not renew. Cancelling does not by itself refund the current period — for that, ask within the 14 days above.
After a refund
The account goes back to the free plan. Your cases and the videos you already exported stay with you.
Who handles payments
Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Paddle handles payments, invoices, taxes and refunds on our behalf.